Our office is open on weekdays from 10 a.m. to 3 p.m.
Entrance from the Kronqvistinkuja side of the building, from the inner court side.
Please check in at the lobby.
Address:
Pasilanraitio 9 B
00240 Helsinki
phone: +358 9 2313 9300 (switchboard)
fax: +358 9 2313 9310
email: pan@pakolaisneuvonta.fi
Donor service contact details:
phone: +358 9 23139324 (open Tuesday to Thursday from 1 p.m. to 3 p.m.)
email: lahjoitukset@pakolaisneuvonta.fi
Note: We also send text messages to our customers and supporters from numbers 040491990110 and 040491990375. Please note that you cannot call these numbers.
Documents can be submitted via encrypted email: turvaposti.pakolaisneuvonta.fi.
Download the Finnish Refugee Advice Center – broschure (pdf, in Finnish).
Do you need advice with your case or do you want to hire a lawyer? Please see our contact information below.
PLEASE NOTE: We kindly ask you to come to our office only when you are feeling healthy. If you have any flu or covid symptoms, we can arrange meetings via telephone.
Arriving to the office
Map:
Video: Arriving from the Pasilanraitio side of the building
Video: Arriving from the Pasila train station and Maistraatinportti direction
Lawyer from the Refugee Advice Centre
If you want a lawyer from the Refugee Advice Centre, please contact us:
- by phone: +358 9 2313 9300
- via email: pan(at)pakolaisneuvonta.fi or
- via encrypted email: https://turvaposti.pakolaisneuvonta.fi
Please attach any possible decisions from the Immigration Service or an Administrative Court to your appointment request or have them at hand when calling.
Please ONLY submit any documents via encrypted email: https://turvaposti.pakolaisneuvonta.fi
Our fees
Our lawyers charge an hourly fee of 150 euros (+ possible VAT 25,5 %). In addition, any possible interpretation fees and a possible court fee (a one-time fee: Supreme Administrative Court of Finland 530 euros, regional Administrative Courts 270 euros).
If you do not have sufficient funds or income, we can apply for legal aid from the state. In these cases, the state will cover the cost of the lawyer either partially or in full. You may contact us in advance and ask for an estimation of the amount of hours needed for your case.
Legal Advice
If you have any questions about international protection, residence permits, family reunification or other issues concerning foreign nationals, you may contact our legal advice (free of charge):
- by phone from Monday to Friday, 10 AM – 12 PM: +358 9 2313 9325
- by email: neuvonta(at)pakolaisneuvonta.fi
- Advice is generally available in Finnish and English
Free legal advice is funded by the Funding Centre for Social Welfare and Health Organisations (STEA).
Legal advice for undocumented migrants
If you need legal advice on issues related to undocumented migrants in Finland, you may contact our specialized lawyers (free of charge):
- by phone on Mondays from 2 pm to 4 pm: +358 45 2377 104
- by email: paperittomat(at)pakolaisneuvonta.fi
Free legal advice is funded by the Funding Centre for Social Welfare and Health Organisations (STEA).
Contact our staff
Executive Director
Pia Lindfors
phone +358 50 366 5942
email: pia.lindfors@pakolaisneuvonta.fi
Head of Finances and Administration
Bicca Olin
phone +358 40 352 5232
bicca.olin@pakolaisneuvonta.fi
Fundraising Manager
Anna Helttula
phone: +358 44 051 4829
email: anna.helttula@pakolaisneuvonta.fi
Media inquiries
For media inquiries, please contact:
Pia Lindfors, Executive Director
phone +358 50 366 5942
email pia.lindfors(at)pakolaisneuvonta.fi