Contact information

Our office is open on weekdays from 10 a.m. to 3 p.m.
Entrance from the Kronqvistinkuja side of the building, from the inner court side. 
Please check in at the lobby.

Address:
Pasilanraitio 9 B
00240 Helsinki

phone: +358 9 2313 9300 (switchboard)
fax: +358 9 2313 9310
email: pan@pakolaisneuvonta.fi

Documents can be submitted via encrypted email: turvaposti.pakolaisneuvonta.fi.

Do you need advice with your case or do you want to hire a lawyer? Please see our contact information below.

PLEASE NOTE:

Due to the on-going coronavirus situation, we ask you to come to our office only when you are feeling healthy and do not have any symptoms. We also ask you to wear a mask and to practice good hand hygiene. We will still arrange meetings via telephone, when necessary.

Map:

Video: Arriving from the Pasilanraitio side of the building.

Video: Arriving from the Pasila train station and Maistraatinportti direction.

If you want a lawyer from the Refugee Advice Centre, please contact us:

Please attach any possible decisions from the Immigration Service or an Administrative Court to your appointment request or have them at hand when calling.

Please ONLY submit any documents via encrypted email: https://turvaposti.pakolaisneuvonta.fi

Our fees

Our lawyers charge an hourly fee of 150 euros (+ possible VAT 24%). In addition, any possible interpretation fees and a possible court fee (a one-time fee: Supreme Administrative Court of Finland 510 euros, regional Administrative Courts 260 euros).

If you do not have sufficient funds or income, we can apply for legal aid from the state. In these cases, the state will cover the cost of the lawyer either partially or in full. You may contact us in advance and ask for an estimation of the amount of hours needed for your case.

If you have any questions about international protection, residence permits, family reunification or other issues concerning foreign nationals, you may contact our legal advice (free of charge):

  • by phone on weekdays from 10 am to 12 am: +358 9 2313 9325
  • by email: neuvonta(at)pakolaisneuvonta.fi
  • Advice is generally available in Finnish and English

Free legal advice is funded by the Funding Centre for Social Welfare and Health Organisations (STEA).

If you need legal advice on issues related to undocumented migrants in Finland, you may contact our specialized lawyers (free of charge):

  • by phone on Mondays from 2 pm to 4 pm: +358 45 2377 104
  • by email: paperittomat(at)pakolaisneuvonta.fi

Free legal advice is funded by the Funding Centre for Social Welfare and Health Organisations (STEA).

Executive Director
Pia Lindfors
phone +358 50 366 5942
email pia.lindfors(at)pakolaisneuvonta.fi

Financial and Administrative Manager
Soili Vivolin
phone +358 9 2313 9305
email soili.vivolin(at)pakolaisneuvonta.fi

Fundraising Manager
Anna Helttula
phone +358 44 493 1707
email anna.helttula(at)pakolaisneuvonta.fi

For media inquiries, please contact:

Pia Lindfors, Executive Director
phone +358 50 366 5942
email pia.lindfors(at)pakolaisneuvonta.fi