Welcome! This is the Finnish Refugee Advice Centre’s accessibility statement.
This accessibility statement concerns the Finnish Refugee Advice Centre’s (below ‘the Centre’) website, https://www.pakolaisneuvonta.fi/en/. It was drafted on 17 March 2022. The service is subject to the Act on the Provision of Digital Services (available in Finnish). Under the Act, public online services must be accessible.
We have evaluated the accessibility of the service together with our technical partner.
Accessibility status of the digital service
This website partially meets the AA requirements of the Web Content Accessibility Guidelines (WCAG 2.1). Non-compliance with the accessibility requirements is described below.
The website is not yet compliant with the requirements in all respects
The website has some shortcomings in its accessibility. These are described below. At each point, the relevant WCAG criterion related to the issue is mentioned. We try to rectify these issues within the limits of our resources. If you notice an issue in the service that is not included in the list, please contact us (see contact information at the end of this statement).
Accessibility issues of PDF documents
All PDF files on the website are not accessible. PDF files will be edited to make them accessible within the limits of the available resources. When the original version of the PDF file is not in the possession of our organisation, we cannot edit it to make it accessible. The files may have the following shortcomings in accessibility:
- The files may include visual elements and diagrams that are missing text alternatives. (WCAG 1.1.1)
- The files may have layout issues that hamper screen reader use, such as unnecessary line breaks and headings with no heading levels. (WCAG 1.3.1)
- The table structures in some files may have deficiencies that hamper screen reader use. Table structures have been used for text layout purposes, there are no programmatic column headers, or similar data has been divided into several tables. (WCAG 1.3.1)
- There are no links to the footnotes in the text of some PDF documents, which makes it difficult to interpret them when using a screen reader. (WCAG 1.3.1)
- There may be shortcomings in the file metadata, such as missing titles or incorrect language specifications and author information. (WCAG 4.1.2, 3.1.2)
Embedded videos do not meet the accessibility requirements in all respects
The embedded YouTube content on the Contact Information page visually shows two different routes and arrival instructions to the office of the Centre. The same information is not similarly available in a written or audible format. Due to a disproportionate burden, we are currently unable, e.g. to add audio description of the route to these videos. However, the address and the arrival instructions in a brief text format are available on the Contact Information page together with a map with a text alternative. (WGAC 1.2.1)
Did you notice any accessibility concerns in our digital services? Please let us know and we will do our best to correct them.
Contact us by email:
If you notice accessibility issues on the website, please contact us (the Centre that maintains the website). Please allow up to 14 days for a reply. If you are not satisfied with our reply, or if you do not receive any response within two weeks, you can file a complaint with the Regional State Administrative Agency for Southern Finland (link opens in a new window, available in Finnish only). Detailed information on how to file a complaint and how the matter will be handled is available on the Agency’s website.
Contact information of the Supervisory Authority
Regional State Administrative Agency for Southern Finland
Saavutettavuuden valvonnan yksikkö (supervisory unit for accessibility)
tel. (switchboard) +358 295 016 000
We constantly strive to improve the accessibility of our online service
We are committed to improving the accessibility of digital services
The Finnish Refugee Advice Centre’s website was renewed in 2021, and in this context the needs related to website accessibility were analysed and accessibility was improved. We will continue to do our best to improve our website’s accessibility to the extent possible within the limits of the small financial resources of our organisation.
This website was updated after considerable changes on
9 March 2022